2018 Sustainability Report

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Stakeholder
engagement

Fostering dialogue

Understanding the needs and concerns of our stakeholders informs our approach to sustainability and our future activity. We must also understand global trends and their impact on us so we can respond effectively to the diverse challenges we face through our sustainability strategy.

Since 2007, we have regularly engaged with stakeholders in order to understand their priorities and expectations and their perceptions of our performance, particularly in relation to sustainable development. Fostering dialogue is essential as it maintains trust, gains support for our activities and occasionally reconciles diverging interests. It also helps us to focus on where we need to improve and where we are falling short so that we can take corrective action.

We define stakeholders as internal and external interest groups who have a significant impact on our business or who are significantly affected by our operations.

Fostering dialogue is essential as it maintains trust, gains support for our activities and occasionally reconciles diverging interests.

Ongoing engagement

In 2017, we updated our stakeholders’ map and five-year stakeholder engagement plan, with a view to engaging with relevant interest groups at least once per year.

In 2018, we engaged with investors, employees, policymakers, NGOs, shareholders, local communities and those engaged in other industries. Our primary aim was to develop our sustainable development materiality analysis. Stakeholders were selected for engagement based on their expertise in issues material to us, how influential they are and their willingness to collaborate.

The Sustainability Report is intended to provide an honest and transparent record of our sustainability performance to our stakeholders, with whom we maintain mutually beneficial relationships.

We show below how we engaged with groups of stakeholders in 2018, with links to further information.

Click on each stakeholder group’s illustration for examples of sustainability goals.

Those with whom we do business Investors NGOs and activists Peer companies and competitors Board members Senior leadership team
Sustainability challenges
Energy use and greenhouse gas (GHG) emissions, water management, plastic waste, governance, cyber-security and data protection, and anti-corruption.

Method of engagement
One to one interviews

Board members

Sustainability challenges
Energy use and GHG emissions, water management, plastic waste, governance, cyber-security and data protection, and anti-corruption.

Method of engagement
One to one interviews

Senior leadership team

Sustainability challenges
Climate resilience, energy use and GHG emissions, plastic waste, biodiversity, governance, health and safety, and diversity and inclusion.

Method of engagement
Focus groups

NGOs and activists

Sustainability challenges
Energy use and GHG emissions, water management, plastic waste, governance, health and safety and the social impact of products and services.

Method of engagement
One to one interviews and focus groups

Investors

Sustainability challenges
energy use and GHG emissions, water management, governance, cyber-security and data protection, the social impact of products and services, health and safety, talent recruitment and retention, and product quality and safety.

Method of engagement
One to one interviews

Peer companies and competitors

Sustainability challenges
climate resilience, energy use and GHG emissions, governance, labour practices, and diversity and inclusion.

Method of engagement
Focus groups

Those with whom we do business

Sustainability challenges
Climate resilience, energy use and GHG emissions, environmental impact of products and services, plastic waste, and cyber-security and data protection.

Method of engagement
One to one interviews