Cathay Pacific again named among the Top 3 world’s best airlines and wins world’s best cabin crew and first class lounge in annual Skytrax awards

Excellence in customer experience and service delivery in the air and on the ground as Hong Kong’s home airline strives to become its customers’ most loved service brand

Cathay Pacific is proud to have once again been named among the Top 3 World’s Best Airlines, along with receiving awards for the World’s Best Cabin Crew and World’s Best First Class Airline Lounge in the prestigious 2026 Skytrax World Airline Awards.

Cathay Group Chief Executive Officer Ronald Lam (eighth from right) attended the Skytrax World Airline Awards in London together with Chief Operations and Service Delivery Officer Alex McGowan (seventh from left) and Director Service Delivery Mandy Ng (seventh from right) to accept the awards.

These accolades recognise Cathay Pacific’s continued commitment to delivering exceptional customer experience across every stage of the journey – from the care and professionalism shown by its cabin crew in the air, to the airline’s elevated lounge experience on the ground.

Cathay Group Chief Executive Officer Ronald Lam said: "We are honoured to once again be named among the very best airlines in the world, and to receive the awards for World’s Best Cabin Crew and World’s Best First Class Airline Lounge. These recognitions are a testament to the incredible efforts of the entire Cathay team, who continue to deliver excellence in customer experience and service both in the air and on the ground. Importantly, they will serve to motivate us to keep improving as we strive to become our customers’ most loved service brand.

"To achieve this vision, we have already committed around HK$150 billion in investments to expand and upgrade our fleet, enhance our cabins and lounges, and digitally innovate, all of which will elevate the customer experience and reinforce Hong Kong’s status as a world-class international aviation hub. I would like to thank our customers for their continued support, and our people for the passion, professionalism and dedication they bring to every journey.”

Lam attended the Skytrax World Airline Awards in London together with Chief Operations and Service Delivery Officer Alex McGowan and Director Service Delivery Mandy Ng to accept the awards.

The recognition for World’s Best Cabin Crew reflects the warmth, care and consistency of Cathay Pacific’s frontline teams, whose dedication continues to define the airline’s signature service and reinforce its position as one of the world’s leading premium carriers.

The award for World’s Best First Class Lounge follows the reopening of Cathay Pacific’s flagship Hong Kong lounge The Wing, First at Hong Kong International Airport earlier this year following an extensive redesign. The reimagined lounge redefines the premium lounge experience with a renewed focus on residential comfort, refined dining, thoughtful service and greater privacy, marking a new chapter in the airline’s global flagship lounge design.

For more information, visit www.cathaypacific.com.